Websumo Solutions (Co. Reg. No. 201803015504) ("WhatsMenu", "we", "us", or "our") provides subscription-based business management and online ordering platform services globally. This Refund Policy explains our refund practices and procedures. Please read this policy carefully.
1. SUBSCRIPTION FEES
1.1 No Refunds for Subscription Fees
WhatsMenu does not provide refunds for subscription fees. All subscription payments are non-refundable once processed. This includes:
- Monthly subscription fees
- Annual subscription fees
- Plan upgrades or downgrades
- Service activation fees
1.2 Subscription Cancellation
While we do not provide refunds, you may cancel your subscription at any time through your administrative dashboard. Upon cancellation:
- Your subscription will remain active until the end of your current billing period
- No further charges will be applied
- You will retain access to all paid features until the end of your billing cycle
1.3 Immediate Access and Waiver of Cooling-Off Rights (EU, UK, and similar jurisdictions)
Our platform is a digital service that becomes available for use immediately upon subscription activation. By subscribing to WhatsMenu and activating your account, you expressly request that the service be made available to you immediately and acknowledge that, to the extent permitted by applicable law, you lose any statutory right of withdrawal or cooling-off period that would otherwise apply (including, for consumers in the EU and UK, the 14-day right of withdrawal under consumer protection law) once the service has been provided.
2. SERVICE FEES
2.1 Additional Service Fees
Additional service fees may be charged for services beyond your subscription plan. These fees are also non-refundable once the service has been provided or initiated.
2.2 Service Fee Exceptions
In rare cases where a service cannot be delivered due to technical issues on our part, we may provide a credit or partial refund at our discretion.
3. PAYMENT PROCESSING
3.1 Stripe Payment Processing
All payments are processed securely through Stripe. WhatsMenu does not store payment card information. For any issues related to:
- Payment processing errors
- Billing disputes
- Payment method problems (expired cards, declined transactions, etc.)
Please contact Stripe support directly, as they handle all payment card-related matters. WhatsMenu will assist in coordinating with Stripe where reasonably possible.
3.2 Failed Payments
If a payment fails or is declined:
- We will attempt to process the payment again automatically
- Your account may be temporarily suspended if payment remains unsuccessful
- No refunds are provided for failed payment attempts
3.3 Currency, Conversion, and Transaction Fees
Subscription fees are charged in the currency displayed at checkout. Any currency conversion fees, foreign transaction fees, or charges applied by your card issuer or bank are your responsibility and are not refundable by WhatsMenu.
3.4 Chargebacks
If you dispute a charge with your card issuer (a "chargeback") without first contacting our support team to resolve the issue, WhatsMenu reserves the right to:
- Suspend or terminate your account immediately
- Dispute the chargeback with evidence of service delivery
- Recover any fees, costs, or losses incurred as a result of the chargeback
- Decline to reinstate the account until all amounts owed are paid
We encourage you to contact us first so that we can resolve any billing concern directly.
3.5 Refund Processing Timeline In the rare cases where a refund is granted under this policy, refunds will be processed to the original payment method. Processing typically takes 5–10 business days to appear in your account, depending on Stripe and your card issuer.
4. EXCEPTIONAL CIRCUMSTANCES
4.1 Technical Issues
If WhatsMenu experiences significant technical issues that prevent you from using the core service for an extended period (generally interpreted as more than 24 consecutive hours of unavailability caused by WhatsMenu, excluding scheduled maintenance and third-party outages outside our reasonable control), we may consider:
- Service credits for the affected period
- Extension of your subscription
- Partial refunds in extreme cases
Any such remedy is at WhatsMenu's reasonable discretion unless otherwise required by applicable law.
4.2 Billing Errors
If you believe there has been a billing error:
- Contact our support team immediately
- Provide detailed information about the error, including transaction references
- We will investigate and correct any genuine billing mistakes
4.3 Force Majeure
In cases of force majeure events that prevent service delivery (including natural disasters, government actions, war, terrorism, pandemics, labor disputes, major internet or cloud provider outages, or other circumstances beyond our reasonable control), our refund policy will be determined by the specific circumstances and any applicable laws.
5. DISPUTE RESOLUTION
5.1 Contact Support
If you have questions about charges or believe an error has occurred:
- Contact our support team first
- Provide your account details and specific issue
- Allow reasonable time for investigation and response (typically within 7 business days)
5.2 Statutory Consumer Rights
Nothing in this policy is intended to limit any statutory rights you may have as a consumer under the laws of your jurisdiction, including consumer protection laws in the European Union, United Kingdom, Australia, United States, Malaysia, or elsewhere. Where applicable law grants you mandatory rights that cannot be waived, those rights prevail over any conflicting provision in this policy.
5.3 Governing Law and Jurisdiction
Except where applicable consumer protection law requires otherwise, this Refund Policy is governed by the laws of Malaysia, where WhatsMenu is established. Any disputes not resolved through our support process shall be brought in the courts of Malaysia, subject to any mandatory jurisdictional rights you may have under the laws of your country of residence.
6. POLICY UPDATES
6.1 Changes to Policy
We may update this Refund Policy from time to time. Changes will be effective immediately upon posting on our platform, except where applicable law requires advance notice for changes affecting existing subscribers.
6.2 Notification
We will notify users of material changes to this policy through:
- Platform notifications
- Email communications to registered users
- Updates to the "Last updated" date
7. CONTACT INFORMATION
For questions about this Refund Policy or to report billing issues:
Websumo Solutions (Co. Reg. No. 201803015504)
G-09, Jalan Pandan Prima 1, Dataran Pandan Prima, 55100 Kuala Lumpur, Malaysia
Email: support@whatsmenu.my
Last updated on: 15 March 2026