Retention
Customers earn points on every order. They redeem them at checkout for a discount. The whole programme runs on your storefront — no plastic cards, no separate app to download.
Set a points-per-currency rate (e.g. 1 point per $1 spent), choose what each point is worth at redemption (e.g. 100 points = $5 off), and turn it on. Repeat customers see their points balance every time they log into your storefront. New customers see how many points they'd earn before they buy.
Any business with repeat customers. A neighbourhood café where regulars come twice a week. A clinic running monthly health screenings. A pet store where the same dog owner buys food every fortnight. If you have customer phone numbers in your dashboard, you have a loyalty programme.
Loyalty is most effective when your average customer comes back at least once a month. If you mostly serve one-off buyers (e.g. tourist trade), referral or coupon programmes work better — and you can run them alongside loyalty.
You decide. Set an expiry window (e.g. 12 months from earning) or leave them as never-expire — whichever fits your business model.
Yes by default, but you can configure points to award on the original price only, or skip points on coupon-using orders.
When logged in, their points balance appears in the storefront header and on the checkout page. They also get a balance update in WhatsApp if WhatsApp notifications are enabled.
Yes — they're separate systems. You can also configure them to interact (e.g. coupon orders earn no points), depending on how generous you want to be.
Yes — for goodwill gestures, you can manually credit points to a customer from their record in the dashboard.
Generate single-use codes for first-time buyers, stackable codes for repeat customers, or flat-amount codes fo...
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