I already sell on Shopee or Lazada. Why add this?
Keep the marketplaces for discovery. Use WhatsMenu as your direct channel for repeat customers, social media traffic, and WhatsApp leads — no commission, your brand, your customer data. Most merchants run both.
How is WhatsMenu different from Shopify or WooCommerce?
WhatsMenu is managed — no hosting, plugins, or updates. It's purpose-built for selling from a catalog: orders, inventory, delivery, POS, staff, and WhatsApp order notifications all come in one subscription, without a plugin marketplace to navigate.
How is it different from a WhatsApp Business catalog?
WhatsApp Business shows a product list inside chat. WhatsMenu gives you a real storefront your customers browse on a web page — with cart, checkout, payment, inventory, delivery zones, and staff accounts. WhatsApp stays your notification channel; WhatsMenu is where orders actually happen.
What types of businesses does WhatsMenu support?
Retail shops, restaurants, cafés, florists, bakeries, clinics, beauty salons, fitness studios, tutoring services, real estate agents, auto workshops, photographers, and showcase brands. The platform works for any business that needs an online catalog — selling online or just publishing a price list. Industry-specific features (table reservations, dine-in QR, appointment slots, listings showcase) turn on per business.
Do my customers need to install anything?
No. Your storefront is a web page that works in any mobile or desktop browser. Customers browse, add to cart, and check out with no account needed.
What happens if I want to leave?
You can export your catalog, orders, and customers to CSV any time. Your data stays yours. Cancellations happen from your dashboard — no phone calls, no retention tricks.
Can I use my own domain?
Yes. Start with your free yourbrand.whatsmenu.page subdomain, then point your own domain (e.g. shop.yourbrand.com) at it when you're ready. SSL is included.
Does WhatsMenu take a cut of my sales?
No. You connect your own payment gateway (Stripe, PayPal, Razorpay, Billplz, and more). Money flows directly from the customer to your gateway to your bank. WhatsMenu doesn't sit in the middle.
What if I'm not sure I want to sell online yet?
Turn off online ordering. Use WhatsMenu as a catalog and business card — customers browse and message you on WhatsApp to enquire. Real estate agents, auto dealers, coaches, and photographers run this way.
How long does setup take?
Most merchants publish in one to three hours — longer if you have hundreds of products to add. Importing from Shopify, WooCommerce, or a spreadsheet cuts that in half.
What kind of support do I get?
Email support at contact@whatsmenu.my for all merchants, with typical response within one business day. Setup is designed to be self-serve via in-product hints and the Help section, but if you get stuck on a specific feature you can email screenshots and we'll walk you through. Support speaks English and Chinese; other languages by request.
Which payment methods can my customers use?
Online: cards, FPX, DuitNow QR, e-wallets, bank transfer, and any local methods supported by your connected gateway (Billplz, CHIP, Razorpay, Stripe, PayPal, and 10+ others). Offline: cash on delivery, bank transfer with proof upload, and QR code with payment-screenshot upload work natively without a gateway. Most merchants run a mix of both.
Can I run multiple branches or locations?
Today, each WhatsMenu storefront serves one location. Merchants with multiple branches typically run separate storefronts that share branding (same logo, same brand colours) but show location-specific stock, hours, and contact details. Each branch reaches customers via its own subdomain. If you're running a small chain, contact us and we'll recommend the right setup for your scale.
Does WhatsMenu work in my country?
WhatsMenu serves merchants primarily across Malaysia and Singapore today, with active expansion across the Asia-Pacific region. The platform itself is language- and currency-agnostic — what's region-specific is the payment-gateway list and delivery integrations. If you're outside our primary regions and have a payment gateway in our supported list (Stripe, PayPal, Cashfree, Razorpay, Flutterwave, Paystack, Mercadopago), the platform works for you.
What languages can my storefront be in?
Your storefront supports 19 languages: English, Chinese, Malay, Indonesian, Thai, Vietnamese, Japanese, Korean, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Russian, Turkish, Arabic, and Traditional Chinese. Customers switch language from a dropdown. Product names and descriptions can be translated per language if you serve multilingual customers — useful in markets like Malaysia where buyers shop in English, Chinese, and Malay interchangeably.
Will my storefront work on mobile?
Yes — mobile-first by default. Most local-business customers browse and buy on phones, so every WhatsMenu storefront is fully responsive across screen sizes, from a 5-inch Android up to a desktop browser. Your customers don't need to install an app, they just open your link or scan your QR code.
Can I export my customer and order data?
Yes. Order history, customer list, products, and sales reports all export to CSV or Excel from the dashboard. Most merchants pull a monthly export for accounting — the columns drop straight into Xero, QuickBooks, or local accounting software. If you ever leave WhatsMenu, you take your data with you. We don't lock you in.
Is my data and my customers' data secure?
Customer data lives behind authenticated access. Payment processing happens on your chosen payment gateway's PCI-compliant infrastructure — credit card numbers never touch WhatsMenu servers. Storefront pages are served over HTTPS. We follow standard SaaS security practices, including encrypted database backups and role-based access for staff accounts so different team members see only what they need to see.
