Industries · Services
A clinic's online presence isn't a shopping cart — it's a service menu, doctor profiles, and a way for patients to enquire or book without filling a form on a third-party site. WhatsMenu gives you a public service catalog with structured intake fields and WhatsApp as the booking channel — all on your own subdomain.
Five frictions specific to clinics and healthcare practices going online.
Without a clear service catalog, every potential patient picks up the phone or DMs to ask whether you treat their condition. Receptionist time evaporates on yes/no questions.
"What time do you have?" "Which doctor?" "How long is the consult?" "Insurance covered?" Every enquiry becomes a long chat before a booking confirms.
Your doctors' qualifications, specialties, and experience matter. Without a structured profile page, patients book without knowing who they're seeing.
Real-patient reviews exist on Google Maps and Facebook. Visitors checking your clinic see them there but lose conversion momentum on the third-party page.
Some clinics are walk-in only. Some are appointment-only. Some are both. Without clarity on the storefront, patients arrive expecting one when you're actually the other.
Five features matched to a clinic's online needs.
Build a structured service menu — General consult, Specialist consult, Health screening packages, vaccinations. Each with description and price (or "from RM X"). Patients self-qualify before enquiring.
Learn more →Per doctor: photo, qualifications, specialties, languages spoken, years of experience. Trust signal that converts visitors. Bookings come in for the right doctor, not "any available."
Learn more →Per service: preferred date, preferred doctor, urgency level, brief description of concern, insurance info (optional), patient name and contact. Booking enquiries arrive complete; no follow-up chat to scope.
Learn more →Post-visit reviews collected from the booking channel show on your storefront alongside doctor profiles. Visitors see real-patient feedback without leaving the site.
Learn more →Patients build their service-cart (which services they need), the cart converts to a structured WhatsApp message to your reception, you confirm date/doctor/time. Booking handled in chat with all the data structured.
Learn more →A patient browses your services page — sees "General consult RM 80, Health screening from RM 350" with descriptions. They click into Dr Lee's profile (photo, MD from UM, 12 years' experience, speaks Mandarin/English/Malay). They build a cart for "Annual screening package + General consult", fill the intake fields (preferred date next Wednesday afternoon, mention chronic concern), send via WhatsApp. Reception sees the structured booking, confirms 2pm Wednesday with Dr Lee, the patient gets a calendar link. No back-and-forth chat to scope; no phone tag. After the visit, the patient leaves a review on your storefront — visible to the next visitor.
Yes — that's the showcase mode. Operation Mode set to "Online catalog" hides cart/checkout buttons; each service has a "Contact us" or "Book via WhatsApp" button instead. Patients enquire; you confirm the booking by chat.
Yes. Digital vCard creates a profile page per doctor with photo, qualifications, specialties, languages, and contact. Link from each service page to the doctor who provides it.
Yes. Custom Item Fields let you add intake fields per service (preferred date, urgency, brief concern, insurance info). Patients fill at the enquiry; you receive a structured booking, not a vague chat.
WhatsMenu collects only the fields you configure. We don't store medical records — just the booking enquiry data the patient submits. For full medical records management you'll need a dedicated EMR system; WhatsMenu handles the front-of-house enquiry layer.
Yes — Payment Gateways (Stripe, FPX, etc.) work for online payment. Many clinics prefer "pay at clinic" for consultations and online for screening packages or product sales (vitamins, supplements). Configurable per item.
Flat monthly subscription. No per-booking fee. Payment-gateway processing fee on online payments only. Compared to building your own clinic website + booking platform separately, WhatsMenu consolidates both at lower cost.
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Learn more →Service catalog, doctor profiles, structured bookings — all in one platform. 7-day free trial, no card required.
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