Industries · Services
Online appointment booking for clinics.
A clinic's online presence isn't a shopping cart — it's a service menu, doctor profiles, and a calendar patients can actually book into. WhatsMenu gives you a public service catalog and a booking page where patients pick a consultation, choose a doctor, and take a slot that is genuinely free — with the intake questions you set, on your own subdomain.
Where clinics get stuck online
Five frictions specific to clinics and healthcare practices going online.
Patients calling to ask "do you treat X?"
Without a clear service catalog, every potential patient picks up the phone or DMs to ask whether you treat their condition. Receptionist time evaporates on yes/no questions.
Booking enquiries that take 5 messages to scope
"What time do you have?" "Which doctor?" "How long is the consult?" "Insurance covered?" Every enquiry becomes a long chat before a booking confirms — and reception answers the same four questions all day.
Doctor credentials that build trust but aren't visible
Your doctors' qualifications, specialties, and experience matter. Without a structured profile page, patients book without knowing who they're seeing.
Patient reviews on Google, not on your site
Real-patient reviews exist on Google Maps and Facebook. Visitors checking your clinic see them there but lose conversion momentum on the third-party page.
Walk-in vs appointment confusion
Some clinics are walk-in only. Some are appointment-only. Some are both. Without clarity on the storefront, patients arrive expecting one when you're actually the other.
How WhatsMenu fits a clinic
Five features matched to a clinic's online needs.
Custom pages list services with descriptions and pricing
Build a structured service menu — General consult, Specialist consult, Health screening packages, vaccinations. Each with description and price (or "from RM X"). Patients self-qualify before enquiring.
Learn more →Digital vCard for each doctor
Per doctor: photo, qualifications, specialties, languages spoken, years of experience. Trust signal that converts visitors. Bookings come in for the right doctor, not "any available."
Learn more →Patients book a real consultation slot themselves
Each consultation is a service with its own length and price. Patients pick the doctor they want (or "No preference"), see only the times that doctor is genuinely free, and book. Every doctor keeps their own calendar and their own clinic hours, so nobody is offered on a day they don't sit.
Learn more →Reviews from real patients, in your dashboard
Registered patients can leave a star rating and comment from their order page once their booking is closed. Reviews land in your Reviews dashboard tied to the original visit — useful for spotting service issues by date / doctor and for identifying happy patients to ask for Google reviews. Switch on storefront display and your rating and recent reviews appear below your catalogue.
Learn more →Reminders and self-service changes cut no-shows
Every confirmed appointment gets an automatic reminder by WhatsApp or email, and a secure link the patient can use to reschedule or cancel without calling. A freed slot reopens immediately for someone else, and repeat no-shows are flagged on their next request.
Learn more →How a clinic uses WhatsMenu through a typical week
- Patient browses the services page. Custom Pages list services with descriptions and pricing — General consult RM 80, Health screening from RM 350. Patients self-qualify before enquiring; receptionist time saved.
- They check Dr Lee's profile. Digital vCard surfaces qualifications, specialties, languages spoken, years of experience. Patient picks the right doctor; bookings come pre-qualified.
- They take a slot on Dr Lee's calendar. The booking page shows only the times that doctor is genuinely free — your clinic hours minus everything already booked, minus their leave. Double-booking stops being possible.
- Intake questions arrive with the booking. Up to five questions per service (reason for visit, insurance, first visit or follow-up) are answered at booking and sit on the card in your panel. Reception confirms in one click, or the service confirms itself.
- After the visit: review lands in your dashboard. Registered patients can leave a star rating + comment from their order page once the booking is closed. Reviews tie to the original visit — service-quality signal you spot by date / doctor.
- Happy patients become Google reviewers. Spot the 5-star reviews in your Reviews dashboard, ask those patients to repost on Google next time they're in. Your storefront becomes a feeder of authentic Google reviews.
Recommended setup
Modes to enable
Features to enable
Frequently asked questions
Can I list my services without a "buy now" button?
Yes. Set the Ordering setting to "Online catalog" — that hides the cart, checkout, and payment selectors across the storefront. Booking is unaffected: the Book button and the service cards keep working in catalog mode, so patients browse your services without a cart and still take an appointment. Patients can also reach you through the contact channels in your storefront header / footer / About page.
Can I show my doctors' profiles with credentials?
Yes. Digital vCard creates a profile page per doctor with photo, qualifications, specialties, languages, and contact. Link from each service page to the doctor who provides it.
Can patients fill in intake details when they book?
Yes. Each service carries up to five booking questions — short text, a paragraph, or a dropdown you define, each optionally required. Ask for the reason for the visit, insurance, first visit or follow-up. Answers are collected on the booking page and appear on the booking card in your panel and in exports.
Does WhatsMenu support patient confidentiality?
WhatsMenu collects only the questions you configure. We don't store medical records — just the booking details the patient submits. For full medical records management you'll need a dedicated EMR system; WhatsMenu handles the front-of-house booking layer.
Can I take payment online for consultations?
Yes — Payment Gateways (Stripe, FPX, etc.) work for online payment. Many clinics prefer "pay at clinic" for consultations and online for screening packages or product sales (vitamins, supplements). Configurable per item.
How does pricing work for a clinic on WhatsMenu?
Flat monthly subscription. No per-booking fee, however many appointments you take. Payment-gateway processing fee on online payments only. Compared to building your own clinic website plus a separate appointment platform, WhatsMenu consolidates both at lower cost.
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Learn more →Open your clinic's online presence today.
Service catalog, doctor profiles, real appointment booking — all in one platform.
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