Industries · Retail
Pet owners are the most loyal repeat customers in retail — same kibble, same brand, same time every month. WhatsMenu gives you the storefront tools to make repeat ordering effortless: stock that stays accurate, loyalty that rewards return visits, and bundles for new-pet-owner starter kits.
Five frictions specific to running a pet supplies business online.
A 15kg sack of dog food is heavy. You don't hold all brands and sizes. Stock changes weekly. Customers see "in stock" online → arrive to find it backordered. Trust gone.
Same customer, same brand of cat food, every 4 weeks. They've given you 100 orders. They get no recognition. The moment a competitor offers a 10% repeat-buyer discount, they switch.
New puppy = food + bed + toys + leash + bowls. The customer wants "everything I need" but you sell each as a separate SKU. They hunt around, miss things, give up.
Some items are perishable. You stock 30 a day, hope they sell. If you don't cap orders, you risk running out by 10am or having unsold stock at end-of-day.
Senior-dog food. Hypoallergenic. Grain-free. Customers ask "what's right for my labrador?" by DM. Each conversation takes time you don't have during peak.
Five features matched to a pet store's real workflow.
Each food brand × size × flavour combination has its own stock count. Sold out → auto-hidden. Customers see only what you actually have. Trust restored.
Learn more →Customers earn points on every paid order; redeem for a discount on the next refill. The cat-food customer comes back twice as often because the next order saves them money.
Learn more →"Puppy starter kit" = food + bed + leash + bowl + toy at a small bundle discount. Sold as one SKU; stock deducts from each component. New customers don't hunt; they buy.
Learn more →Fresh raw food made daily. Cap at 30 per day. Once the cap hits, the item shows "fully booked for today." Customers see what's available; you don't oversell perishables.
Learn more →Per food: breed size (toy / small / medium / large), age (puppy / adult / senior), diet flags (grain-free / hypoallergenic / weight-management). Customers self-select; fewer "what's right for my dog?" enquiries.
Learn more →A new puppy owner buys the "Puppy starter kit" bundle on Saturday — food, bed, leash, bowl, toy as one SKU at a small discount. Three weeks later they reorder the same food brand; loyalty points kick in for a small discount. The store stays accurate on stock — when the 15kg Royal Canin sells out, it auto-hides; when restocked it auto-appears. Daily fresh-food cap (30 a day) prevents overselling perishables. New customers self-qualify by breed size and diet flag; the messaging volume to "what should I feed my Persian cat?" drops 60%. Repeat customers stay because their loyalty balance compounds.
Yes. Stock Management treats each combination as its own SKU. Royal Canin Adult Chicken 15kg vs Royal Canin Adult Salmon 15kg are independent. Sold out → auto-hides.
Yes. Loyalty Points awards points on every paid order; redeemable for discount at next checkout. Configure earn rate (e.g. 1 point per RM 1) and redemption (100 points = RM 5 off) in Settings → Apps.
Yes. Bundles let you group multiple items into a single SKU at a fixed price. Stock auto-deducts from each component. New customers buy "Puppy starter kit" once; you ship 5 items.
Use Daily Limit to cap orders per day on fresh items. Set fresh raw food to 30/day; once the cap hits, the item shows "fully booked for today" and reopens at midnight.
Yes. Use Custom Item Fields to add breed-size and age tags per food item; create category pages or filters that surface them. Customers self-qualify on the storefront.
Flat monthly subscription, no per-order fee. Payment gateway processing fee only (e.g. Stripe ~2.9%) on online orders. For repeat-buyer-driven businesses, the savings vs. marketplace platforms compound fast.
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Learn more →Stock per variant, loyalty for repeat buyers, starter kit bundles — all in one platform. 7-day free trial, no card required.
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