Customer experience
Every customer who completes an order can leave a star rating and a short review of their overall experience. Build a verified reputation tied to real orders, with no drive-by ratings from people who never bought.
Reviews are collected per order, not per item. After an order is fulfilled, the customer is invited to rate the overall experience — fulfilment, product quality, communication — with a star rating and an optional comment. The dashboard aggregates ratings, surfaces individual feedback, and ties each review to the order and customer behind it. Public storefront display of reviews is on the roadmap; once it ships, every rating already collected is ready to publish.
Merchants whose reputation depends on the overall experience, not just the product itself. Cake studios, florists, clinics, beauty services, retail brands, and any merchant where fulfilment and communication matter as much as the items in the cart. Repeat-customer businesses (your regular café) build the data passively; first-impression businesses (wedding florists, custom orders) get the most leverage from it.
Turn it on early, even before public display ships. The data builds up quietly in the background — and the moment storefront display goes live, you have months of real reviews already in the system rather than starting from zero.
To the order as a whole. The customer rates the overall experience — what they got, how it arrived, how the merchant communicated — with a single star rating and one optional comment. We don't ask per-item ratings because most customers skip them, and a single overall rating is a more honest signal of operational health.
Yes — reviews are tied to completed orders, so every reviewer is a verified buyer. No drive-by trolling from people who never bought.
Today, reviews land in your dashboard — you see ratings, comments, customer details, and the order each review relates to. Public storefront display is on the roadmap; when it ships, every collected review is ready to publish without any re-collection.
Yes. Switch on "approve before publishing" so reviews need your sign-off before they're marked publishable — useful for merchants in tight-knit communities.
Not directly. If you're moving from Shopify or Shopee, the reviews stay on the source platform. Most merchants accept this and start fresh — verified post-order reviews accumulate quickly once you turn the feature on.
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