Way to sell
Customers tap your catalog link, browse, build a cart, and check out. The order arrives in your WhatsApp inbox as a structured message — phone number, items, total, the lot. No app to install. No payment hurdle to clear. Just your existing WhatsApp doing more.
WhatsApp ordering uses your storefront as the catalog and your WhatsApp number as the order channel. Share the catalog link in any WhatsApp message, broadcast, or status. The customer browses on the web, builds a cart, hits "order via WhatsApp," and the cart converts into a clean message they send to your number. You see the full order — items, customer, address, totals — formatted and ready to act on.
Home cooks who already take orders by WhatsApp text. Florists running pre-orders for festive seasons. Salons taking bookings and product orders side-by-side. Tutors selling course packages. Anyone whose customers already live in WhatsApp and where pulling them onto a separate payment flow adds friction they don't need. Especially powerful in Malaysia, Singapore, and across Southeast Asia where WhatsApp is the default messaging app.
WhatsApp ordering pairs naturally with these features:
A customer messages you on WhatsApp wanting "the usual plus two extras". Build the cart on your end, send them...
Learn more →Show a "10% off this weekend" pop-up. A "Closed for Hari Raya" announcement. A new-collection banner that runs...
Learn more →Generate single-use codes for first-time buyers, stackable codes for repeat customers, or flat-amount codes fo...
Learn more →Customers earn points on every order. They redeem them at checkout for a discount. The whole programme runs on...
Learn more →No — they just need WhatsApp. The structured order message gets sent from their personal WhatsApp to your business number. WhatsApp Business is your side of the conversation, not theirs.
Yes — two options. Either include a payment link in the order confirmation you send back (works with any WhatsMenu payment gateway), or accept payment on delivery or pickup. Many WhatsApp-first merchants prefer the second route since it removes a step before the customer commits.
WhatsApp Business catalog is a list of products with no real cart, no quantity logic, no discount codes, and limited media. WhatsMenu gives you a full storefront — multi-quantity carts, coupons, item options, photos, scheduling — and uses WhatsApp only as the final order channel. Catalog flexibility plus WhatsApp's reach.
Yes. WhatsApp Business supports multiple devices on one number, and you can also use WhatsMenu's dashboard to triage orders if your inbox gets busy. Each order is logged in the dashboard so nothing slips through the cracks even if your team responds in WhatsApp first.
Yes — anywhere WhatsApp is used. The catalog and cart work identically; you just need a WhatsApp number to receive on. Adoption is highest in Asia-Pacific, Latin America, the Middle East, and parts of Europe where WhatsApp is the default messenger.
Print a QR on the table or counter. Customers scan, browse your menu on their phone, build the order, and subm...
Learn more →Customers browse, build a cart, pay online, you fulfil. Same flow as Shopify or WooCommerce. None of the per-o...
Learn more →Show off your products, services, or portfolio online — but skip the cart. Customers reach out via WhatsApp, p...
Learn more →Set up your catalog, connect your WhatsApp number, and start receiving orders today. Free 7-day trial — no card required.
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